betjili Privacy Policy

1. Opening Statement and Scope

betjili is an online entertainment and betting platform that provides services to users in Bangladesh. This privacy policy ("Policy") applies to the betjili website, mobile application, and all related services.

The main purpose of this policy is to clearly inform you how betjili collects, stores, processes, and where necessary shares your personal information with third parties. Together with our Terms and Conditions, this policy defines the relationship between you and betjili.

By using betjili's services, you are considered to have consented to this privacy policy. If you do not agree with any term in this policy, we ask that you refrain from using our services.

This policy applies only to betjili's own platform. Third-party websites or services have their own privacy policies, for which betjili is not responsible.

2. Information We Collect

betjili collects information in the following categories:

2.1 Identity Information

• Full name and date of birth
• National ID number or passport number
• Address (current and permanent)
• Email address and mobile number

2.2 Financial Information

• Payment method details (bKash, Nagad, Rocket, Upay, bank transfer)
• Transaction history: deposit and withdrawal records
• Mobile banking account number (for payment verification purposes)

2.3 Technical Information

• IP address and device identifier
• Browser type and operating system
• Login time, session information, and activity logs on the platform

2.4 Usage Information

• Game history and betting patterns
• Preferred game categories and session duration
• Customer support contact history

3. How Information Is Collected

betjili collects information through various methods. Each method is transparent and aimed at improving the user experience.

3.1 Direct Collection

Information you provide directly during account registration, identity verification (KYC), or when making a deposit or withdrawal is collected directly. Information is also recorded during contact with customer support.

3.2 Automatic Collection

When you use the betjili platform, certain information is automatically collected through cookies, web beacons, and similar technologies. This includes browsing activity, click patterns, and session duration.

3.3 Collection from Third Parties

For identity verification or fraud prevention, betjili may receive limited information through approved third-party verification services. In such cases, the relevant parties follow strict privacy standards.

4. Purpose of Using Information

betjili uses your information only for the following specific purposes:

4.1 Account Management and Verification

Information is used to create new accounts, verify login, confirm age, and authenticate identity. This process is essential to ensure that no one under the age of 21 can use our platform.

4.2 Service Operations

Information is required to process deposits and withdrawals, provide bonuses, record game history, and determine VIP benefits. Without these functions, it is not possible to ensure a fair and consistent service.

4.3 Security and Fraud Prevention

Information is analysed to detect unusual transactions, multiple account usage, and cyber attacks. This plays an important role in protecting the interests of all users.

4.4 Legal Compliance

To comply with applicable laws and regulations, it may be mandatory to retain certain information and provide it to authorities when required.

4.5 Service Improvement and Communication

Your contact information is used to improve the platform experience, launch new features, and send important notifications. You may opt out of promotional communications at any time.

5. Sharing Information with Third Parties

betjili does not sell your personal information or transfer it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

5.1 Payment Processors

The necessary financial information is shared with bKash, Nagad, Rocket, Upay, and bank transfer processors for deposits and withdrawals. These third parties use the information solely to complete transactions and are governed by their own privacy policies.

5.2 Technology Service Providers

Game software providers, server hosting companies, and cybersecurity firms assist in operating betjili's services. Only the necessary information is shared with these partners, and they are bound by strict confidentiality terms.

5.3 Legal Authorities

betjili may be required to disclose information pursuant to a court order, a lawful request from an investigating authority, or the requirements of applicable law. Such disclosure is always carried out within the framework of the law.

5.4 Business Restructuring

If betjili undergoes a merger, acquisition, or similar business change, user information may transfer to the successor entity. Users will be notified in advance in such cases.

6. Cookies and Tracking Technology

betjili uses cookies and similar tracking technologies that make your browsing experience easier and more effective.

6.1 Essential Cookies

These cookies are used to maintain login sessions, verify security, and save language preferences. Without them, the platform cannot function properly.

6.2 Functional Cookies

These cookies are used to save your game preferences, display settings, and other personalised choices.

6.3 Analytics Cookies

These cookies are used to collect statistics in order to understand which pages are used most and where issues occur. The data collected in this way is aggregated and does not identify any individual.

6.4 Managing Cookies

You can disable cookies from your browser settings. However, disabling essential cookies may limit some functionality of the platform.

7. Data Retention and Security

betjili applies industry-standard security measures to protect your information. All data transmission is kept secure through SSL encryption technology.

7.1 Technical Security Measures

• All connections are secured by SSL/TLS encryption
• Stored data is protected using AES-256 encryption
• Regular security audits and vulnerability assessments are conducted
• Restricted access controls — only authorised personnel can access data
• Two-step verification (OTP) is used for login security

7.2 Data Retention Period

Information for active accounts is retained for as long as the account remains active. Even after an account is closed, certain information may be retained for a specified period to meet legal obligations. Once that period has passed, the information is securely deleted.

7.3 Response to Security Breaches

In the event of a data security breach, betjili will take prompt remedial action and, where applicable, notify affected users in a timely manner.

8. User Rights

betjili believes you should have control over your own information. To that end, the following rights are granted to you:

8.1 Right to Access Information

You may request betjili to inform you of what information is held about you. This request can be made through customer support and will be fulfilled within the designated timeframe.

8.2 Right to Correct Information

If there is any inaccuracy in the information held about you, you may request that it be corrected. This change can be made through account settings or via customer support.

8.3 Right to Delete Information

In certain circumstances, you may request that your personal information be deleted. However, if retaining certain information is mandatory for legal or regulatory reasons, it will be kept.

8.4 Right to Object to Processing

You have the right to object to marketing communications or specific analytical activities. betjili will respect your decision in such cases.

8.5 Right to Data Portability

You may request your personal information in a structured and readable format. To exercise this right, please contact the customer support team.

To learn more about your rights and setting limits related to responsible gaming, please read our Responsible Gaming Guidelines.

9. Protection of Minors

betjili's services are intended solely for individuals aged 21 or above. Collecting, storing, or processing personal information of minors is entirely contrary to betjili's policy.

An age verification process is carried out at the time of registration. If it is subsequently proven that a user is under 21 years of age, their account will be closed immediately and the associated information will be deleted.

If a parent suspects their child has opened a betjili account, they are requested to contact customer support immediately.

10. Policy Changes & Contact

10.1 Policy Updates

betjili reviews this privacy policy from time to time and updates it as needed. If there are significant changes, you will be notified via your registered email or through a notice on the platform. Continued use of the service after any changes will be considered your acceptance of the updated policy.

10.2 Contact Methods

For any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact the betjili customer support team. Our service is available seven days a week, twenty-four hours a day in Bengali and English via live chat and email. Our support email: [email protected]

10.3 Related Documents

This privacy policy is part of betjili's overall legal framework. Learn more about the company's identity and values on our betjili About Us page. For answers to common questions, read the FAQ.